Politique de remboursement
RETURN & EXCHANGE POLICY
All items are non-refundable. If you are not completely satisfied with your received items, all regular price items are eligible for a one-time exchange.
Return & Exchange Procedure
- The return or exchange request should be made within 7 days of receiving the items, otherwise it is not acceptable.
You must inform us before hand about the return via e-mail firstname.lastname@example.org or Whatsapp to 96652733
,and state clearly your order number, what you are returning and the reasons why you are returning these items.
- Once we receive your return request, we will notify you by email. (normally will take 2 working days)
- Please return the items within 7 days (except public holiday) of receiving our reply, and please include a RETURNS & REFUND FORM (which we will send you as the below) in the parcel with your order number and the reasons why you are returning these items. All receipt or invoice have to be returned together with the goods, otherwise it is not acceptable.
- You will be responsible for the return and exchange shipping cost. You must return items by register mail or courier prepaid, please remember to ask your courier/post office for a proof of posting certificate and keep it safe for our reference.
- We cannot issue store credit for exchange if we do not receive your parcel.
- Once your return is received and inspected, we will inform you that we have received your returned items, and notify you of the approval or rejection of your return request by e-mail. If you are approved, we will return the price of the returned items into your designated bank account within 3 working days.
The following items are non-returnable:
- On sale items
- Items have been worn, washed, scented or altered in any way
- Items without all original tags, packaging and other accessories received with the order
- Cosmetics, cleaning and maintenance supplies,but not limited to, cap, seal, the packaging film part
- Personal items of some of the actual packaging of goods
- Software (such as computer software, programs, etc.), audio-visual products (such as cassette tapes, video tapes, CD, VCD, DVD, etc.) and some of the actual packaging of goods (except all delivery packaging)
- Information (such as electronic magazines) and other downloadable electronic goods
- sewing material, clay
- All goods on consignment by members
- Goods have unresolved dirt or traces
ME100FUN reserved the right to change our Return & Exchange Policy without prior notice. If the return items in question do not meet our standards, we reserved the right to refuse return or exchange.
All items are inspected before being sent out to customers to ensure good quality of your purchase orders. In case of manufacturing fault, please inform us and attach photos of faulty items (1 picture of damaged part and 1 picture of item as a whole) to request a return & replacement. We bear the return shipping cost and replacement will send to you as soon as possible. Please note that we can only arrange replacement for the same product in same size and colour, if that item is no longer available, you will receive full refund for the faulty items.
THE FOLLOWING CONDITIONS ARE NOT CONSIDERED TO BE FAULTY:
- Damage as a result of worn
- All accessories Small and unapparent dirt
- Colour discrepancy: product colour may be slightly different when viewing with different monitors. Individual perception of colour and lighting effect when product photo shooting will also affect products displayed in the pictures.